ServiceTitan job data is live — every date range queries your ServiceTitan account directly. Google review data is the complete profile history (all 3,681 reviews back to 2013), captured as of the last refresh. Technician matching only works where ServiceTitan job coverage overlaps the review date, so older reviews will show as unmatched. Message your CMS account manager to confirm reward rules or request a review refresh.
Reviews by Technician — 3★ and Above
Reward-eligible view. Live ServiceTitan completed jobs matched to reviews in the selected date range.
| Technician | # Reviews (3★+) | Avg Rating |
|---|
No 3★+ matched reviews in this date range.
All Reviews by Technician — Including 1★ & 2★
Full visibility view for coaching, including low ratings that are never reward-eligible.
| Technician | Total Reviews | 3★+ | 1–2★ | Avg Rating |
|---|
No matched reviews in this date range.
Reviews Not Matched to a Job/Customer
In range, but couldn't be tied to a technician in ServiceTitan.
| Reviewer | Rating | Review Date | Reason |
|---|
Every review in this date range was matched.